ag44's Privacy Policy
A complete and transparent account of how ag44 collects, uses, and protects your personal information — with SSL encryption and fair play guaranteed.
1 Introduction & Scope
ag44 ("we", "our", "platform") provides a safe and reliable online betting and casino service for players in Bangladesh. This privacy policy applies to all registered members and visitors who use the ag44 website and related services.
This document tells you what information we collect, why we collect it, how we store and protect it, and what rights you have over your data. By using our services, you agree to the terms of this policy.
2 Information We Collect
ag44 only collects information that is necessary to provide our services. We may collect the following types of information:
Identity Information
- Full name and username
- Date of birth (for age verification — minimum 21 years)
- National ID or passport number (for identity verification when required)
- Email address and mobile number
- Current address
Financial Information
- Payment method details — bKash, Nagad, Rocket, Upay, or bank account information
- Transaction history — records of deposits and withdrawals
- Wallet balance and bonus details
Technical Information
- IP address and device information (operating system, browser version)
- Login time and date, session duration
- Preferences collected through cookies and local storage
- Website navigation patterns and click data
Gaming-Related Information
- Game play history and betting records
- Bonus and promotion usage information
- Responsible gaming limits and self-exclusion information
3 Purpose of Using Your Information
ag44 uses collected information only for the following legitimate purposes:
- Account Management: To create, verify, and manage your account.
- Service Delivery: To ensure betting, casino games, and live gaming services function properly.
- Financial Transaction Processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer.
- Security and Fraud Prevention: To prevent unauthorised access, money laundering, and fraud.
- Legal Compliance: To comply with applicable laws and regulations.
- Customer Support: To resolve your questions and complaints.
- Responsible Gaming: To monitor gaming behaviour and identify problematic patterns.
- Service Improvement: To improve our platform and user experience.
- Age Verification: To ensure only those aged 21 or above are using the services.
We do not sell your information to advertisers or third parties.
4 Information Sharing & Disclosure
ag44 does not disclose your personal information to third parties, except in the following limited circumstances:
Service Provider Partners
Information may be shared with payment processors (bKash, Nagad, Rocket, Upay, banks), game software providers, and technology service providers only to the extent necessary to complete the service. All such partners are contractually bound to meet our privacy standards.
Legal Obligations
Information may be disclosed in response to a court order, a request from an investigating authority, or a requirement under applicable law. In such cases, we will endeavour to notify you in advance where legally permitted.
Business Transfers
In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new entity. In such cases, the terms of this privacy policy will continue to apply.
5 Cookies & Tracking Technologies
ag44 uses cookies and similar technologies to keep the website running smoothly. Cookies are small data files stored in your browser that a website uses to remember information about your visit.
Essential Cookies
These cookies are essential for maintaining login sessions, security verification, and core service functionality. They cannot be disabled.
Functional Cookies
Used to remember your language preference, display settings, and personalised experience.
Analytical Cookies
Used to understand which pages are visited most and how users navigate the site. Data collected is aggregated and anonymous.
You can disable cookies from your browser settings. However, doing so may cause some ag44 services to not work properly.
6 Data Security Measures
To keep your information secure, ag44 has implemented industry-standard technical and organisational measures:
- SSL Encryption: All data transmission between your browser and our servers is protected by 256-bit SSL (TLS) encryption.
- Data Encryption: Sensitive information stored on servers is kept in an encrypted state.
- Access Controls: Only authorised staff can access user information, and only for specific required purposes.
- Regular Security Audits: Our systems undergo regular security assessments.
- Firewall & Intrusion Detection: Advanced network protection measures to prevent unauthorised access.
- Two-Factor Authentication: An additional security layer to protect your account.
While we ensure the highest level of protection, no system on the internet is completely impenetrable. You are therefore advised to keep your password confidential and remain alert to unauthorised access.
7 Data Retention Period
ag44 retains your information only for as long as necessary. The retention period depends on the type and purpose of the information:
- Account Information: For the duration your account is active and for the applicable legal period after it is closed.
- Financial Transaction Records: For the period required by financial laws and regulatory requirements.
- Customer Support Communications: For a reasonable period after the issue is resolved.
- Technical Logs: For a limited period for security monitoring purposes.
Once the retention period ends, information is securely deleted or anonymised.
8 Your Data Rights
By using the ag44 platform, you have the following rights:
Right of Access
You may at any time request a copy of the information we hold about you. We will provide it within a reasonable timeframe.
Right to Rectification
If any of your information is inaccurate or incomplete, you may request a correction. This can be done through your account settings or by contacting the support team.
Right to Erasure
In certain circumstances, you may request that your information be deleted. However, this right may be limited in cases involving legal obligations, active disputes, or fraud investigations.
Right to Restrict Processing
You may instruct us to stop using your information for a specific purpose, although this may affect certain aspects of the service.
Communication Preferences
You may opt out of receiving promotional messages at any time. However, it is not possible to stop communications related to transactions and security.
9 Protection of Minors' Information
ag44's services are intended solely for individuals aged 21 or above. We do not knowingly collect any information from minors.
An age verification process is carried out at the time of registration. If a minor has created an account by any means, their account will be suspended immediately and the associated information will be deleted.
Parents are advised to monitor their children's internet use. If you believe a minor is using ag44, please let us know.
10 Third-Party Services & Integrations
The ag44 platform integrates certain third-party services, such as game software providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others) and payment gateways. These third parties have their own privacy policies.
Your interactions with third-party services are governed by their own privacy policies. We are not responsible for the privacy practices of third parties.
However, we only work with service providers who follow industry-recognised security standards and meet our data protection requirements.
11 Policy Changes & Updates
ag44 reserves the right to periodically review and update this privacy policy. When changes are made:
- A notice will be published on the website.
- Registered members will be notified by email of any significant changes.
- The "Last Updated" date at the top of the policy will be updated.
- Continued use of the service after an update will be considered acceptance of the revised policy.
We recommend reviewing this page regularly so you stay informed of the latest information.
12 Contact & Complaint Resolution
If you have any questions, concerns, or complaints about this privacy policy, the ag44 support team is always ready to help.
Email: [email protected]
Our support team is available 7 days a week, 24 hours a day in both Bengali and English — via live chat and email.
We take every complaint seriously and aim to resolve it as quickly as possible. Your privacy is our highest priority.